Innovation / Design Strategy / Brand Experience
Innovation | Brand Design Language | Design Assessments | Process Improvement | Cultural Shifting |
Strategic Visualization
FEATURED SERVICE
Usability Testing



Human factors/usability testing of medical devices not only makes the product better by designing with the user as the focal point it is also an FDA requirement as part of the 510(k) or PMA submission.
If you are responsible for getting a medical device ready for market we have extensive experience in this area and have prepared a presentation to educate on how we can help your company and product. For further information or questions on our Usability Testing processes please contact Intersection-Inc.or direct contact Milt Halsted at 949-533-9352.
To create a premium service to help you meet your Usability and Usability Testing / cmc / IFU requirements, Intersection has put together the most experienced team of experts in California to address your needs. Our group is led by Dr. Joely Gardner, widely known in Human Factors & Usability Testing services (See link to her recent presentation on IFU Testing: http://www.thedesignacademy.com/#!joely-gardner-article/ip8). Dr. Gardner has a Certificate in Project Management and is a licensed psychologist and a Fellow and Diplomate in the American Board of Medical Psychotherapists & Psychodiagnosticians. She has performed extensive usability testing and voice of customer research projects for companies such as Mitchell Medical, ThermoFisher (Life Technologies), Quest Diagnostics Clinical Trials Division, and Cardinal Health. She is a part-time professor at California State University at Fullerton in the graduate-level certificate program in Customer Experience and User-Centered Design.

We are your strategic growth partner at the intersection of physical + digital; creating human-centered designed solutions to grow your business and de-risk your strategy.
INTERSECTION, our design innovation agency intersects industries and uses our Power of Collective ThoughtTM network to solve complex challenges putting people first, enabled by technology and enriched by data.
THE DESIGN ACADEMY, our education collaboratory offers human-centered design thinking training and integration into organizations by industry practitioners.
We are at the INTERSECTION of Physical + Digital Design and use our Power of Collective ThoughtTM network to solve complex challenges putting people first, enabled by technology and enriched by data.
Our Focus
We are your strategic growth partner creating human-centered designed solutions to grow your business and de-risk your strategy.

Our breadth and depth of experience puts us at the INTERSECTION of Physical + Digital design. We solve your complex challenges by putting PEOPLE first to align teams, design exceptional PRODUCTS and EXPERIENCES which are enabled by technology and enriched by data and employ the PROCESSes to ensure quality, consistency and innovation to keep you ahead of the curve.
Our education collaboratory, THE DESIGN ACADEMY, offers human-centered design thinking training and integration into organizations by industry practitioners.
PEOPLE
PRODUCTS
PROCESS

Human-Centered Design Thinking methods reduce
risk & improve business outcomes by solving the right problem for customers and internal challenges.

From product, user interface or UX design create a seamless, consistent and exceptional solution to strengthen your brand and improve adoption.

Create breakthrough solutions and vision the future with proven methods to keep your organization innovating & evolving in an ever changing world.
We genuinely care
about your business, your customers, your employees, your suppliers, your board, your investors, your patients, your members....
Our Work

EASTMAN
Small appliance concepts that showcased the benefits of Eastman's innovative new Tritan™ material.
Human-Centered Design Thinking
Business Playbook 101
Tried design thinking and it didn’t stick, or you have come to understand the benefits, but aren’t sure how to launch HCD in your own corporate structure.
What is Human-Centered Design Thinking?
How can it get started in my organization?
How do I scale?
How can I ensure it is successful?
The HCDT Business Playbook answers those questions and more, so you can put your organization on a path to long-term success.

